Refund & Return Policy

Last updated: 23.08.2026

We want you to love your rouvie piece. If something isn't right, here's how returns work.

Return window

You may return most items within 14 days of receiving your order for a full refund of the item price — this applies to orders worldwide, regardless of delivery country. If you're an EU consumer, this runs alongside your statutory right of withdrawal described in our Terms of Service.

Condition of returned items

To be eligible for a return, items must be:

Unused, unworn, and unwashed
In their original condition with all tags attached
In the original packaging, where possible

Items returned showing more than necessary handling to check their nature and function may receive a reduced refund.

How to start a return

Email rouviewhyte@icloud.com with your order number and the item(s) you'd like to return. We'll confirm your return and send instructions for sending the item back to us.

Return shipping

Unless the item you received is faulty, incorrect, or damaged in transit, you're responsible for the cost of return shipping. We recommend a tracked shipping method — we can't be responsible for items lost in transit back to us.

Refunds

Once we receive and inspect your return, we'll notify you by email. If approved, your refund is issued to your original payment method within 14 days. Your bank or payment provider may take additional time to process it on their end.

Original shipping costs are non-refundable, except where the return is due to our error (faulty, incorrect, or damaged item).

Exchanges

We currently don't offer direct exchanges. For a different size or colour, return your original item for a refund and place a new order.

Faulty or damaged items

If your item arrives faulty, damaged, or not as described, contact us within 14 days of delivery at rouviewhyte@icloud.com with your order number and photos of the issue. We'll arrange a replacement, exchange, or full refund — including return shipping — at no cost to you. This is in addition to your statutory warranty rights described in our Terms of Service.