Terms of Service

Last updated: 23.08.2026

These Terms of Service ("Terms") govern all purchases made on rouvie.com (the "Site"), operated by:

rouvie Dzesika Paulina Malter Walther-von-Cronberg-Platz 11 60594 Frankfurt am Main, Germany Email: rouviewhyte@icloud.com

By placing an order on the Site, you agree to these Terms.

1. Products

We sell apparel, bags, and accessories as described on the Site. Colours, textures, and materials may vary slightly from product photos due to display settings and the natural characteristics of leather.

2. Prices

All prices are displayed in the currency shown at checkout for your region and are final prices. As a small business owner within the meaning of § 19 (1) of the German VAT Act (Kleinunternehmerregelung), we do not charge or show VAT on our invoices.

Prices do not include any customs duties, import taxes, or fees that may apply to international orders — see our Shipping Policy.

3. Order & conclusion of contract

Adding items to your cart and submitting an order is an offer to purchase. A contract is only formed once we confirm your order by email. We reserve the right to refuse or cancel an order — for example due to stock unavailability or a pricing error — in which case you will be refunded in full.

4. Pre-orders

Some products are sold on a pre-order basis. The estimated shipping date is stated on the relevant product page at the time of purchase. Pre-order items are charged at the time of purchase. Estimated shipping dates are our best estimate and may shift; we will notify you by email of any significant delay.

5. Payment

Payment is due at the time of order and is processed via the payment methods offered at checkout.

6. Delivery

See our Shipping Policy for delivery times, costs, and destinations.

7. Retention of title

Goods remain our property until paid for in full.

8. Right of withdrawal (for consumers)

If you are a consumer, you have a statutory right to withdraw from your purchase, as set out below and in our Refund & Return Policy.

Withdrawal Instructions

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. This 14-day withdrawal period applies to all orders, regardless of your delivery country.

The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods (or, for orders with multiple items delivered separately, from the day you acquire possession of the last item).

To exercise your right of withdrawal, you must inform us (rouvie, Dzesika Paulina Malter, Walther-von-Cronberg-Platz 11, 60594 Frankfurt am Main, Germany, email: rouviewhyte@icloud.com) of your decision by a clear statement (e.g. an email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient to send your withdrawal communication before the 14-day period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except supplementary costs arising from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and, in any event, not later than 14 days from the day we are informed of your decision to withdraw. We will use the same means of payment you used for the original transaction, unless expressly agreed otherwise; you will not incur any fees for this reimbursement. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent them back, whichever is earlier.

You must send back the goods without undue delay and, in any event, not later than 14 days from the day you communicate your withdrawal to us. The deadline is met if you send the goods before the 14-day period expires. You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and function.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To rouvie, Dzesika Paulina Malter, Walther-von-Cronberg-Platz 11, 60594 Frankfurt am Main, Germany, rouviewhyte@icloud.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date:

(*) Delete as appropriate

9. Statutory warranty

As a consumer, you are entitled to the statutory warranty rights for defective goods under German law (§§ 434 ff. BGB), which apply for two years from delivery — independent of and in addition to the return policy above.

10. Liability

We are liable without limitation for damages resulting from injury to life, body, or health caused by us, and for damages caused by intentional or grossly negligent breach of duty. For damages caused by slightly negligent breach of a material contractual obligation (a duty whose fulfilment is essential to the proper performance of the contract and on which you may regularly rely), our liability is limited to the foreseeable, typically occurring damage. Any further liability is excluded.

11. Dispute resolution

The European Commission's Online Dispute Resolution (ODR) platform was permanently discontinued on 20 July 2025. Pursuant to § 36 VSBG (German Consumer Dispute Resolution Act), we inform you that we are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

12. Governing law

These Terms are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law does not deprive you of the protection afforded by any mandatory provisions of the law of your country of habitual residence.